Terms of service

This agreement

These terms are an agreement between you and DuoTalk (“we”), based in Malaysia, for the DuoTalk website, app and services. By using DuoTalk you agree to them, to our Privacy policy and to our Refund policy. If you use DuoTalk for an organisation, you agree for that organisation too.

Who can use DuoTalk

• You must be at least 13 years old. If you are under 18, you need a parent or guardian’s permission, and they must agree to any purchase.
• You can join and try DuoTalk as a guest. Hosting rooms after the free trial, and buying a plan, needs an account (Google or an emailed sign-in link).
• Keep access to your Google account or email safe: whoever can sign in to it can use your DuoTalk account and plan.

Hosts, guests and rooms

• The person who creates a room is its host. The room runs on the host’s plan, and everyone’s speech in it uses the host’s voice minutes.
• Hosts decide who gets the link, and can add a passcode, approve guests, mute or remove people, and close the room.
• Rooms on Free and the guest trial close after 24 hours, Travel Pass rooms after 7 days. Rooms made on Pro or Business stay open while they are used; any room nobody uses for 90 days closes.
• When a room closes, its link and name become free again: anyone may start a new room with them (custom names need a plan that includes them). The new room starts empty; the old room's messages are deleted at that moment.
• Room sizes and voice minutes for each plan are shown on the pricing page and in the app.

Plans, minutes and payment

• Prices are shown in US dollars before you pay. Stripe processes payments; your bank may convert the currency and charge its own fees. Taxes are added where the law requires.
• Subscriptions renew automatically at the end of each month or year until you cancel. Cancel any time from Account → Manage billing; you keep your plan until the end of the period you paid for.
• A Travel Pass is a single payment for 7 days of Pro features and its own voice minutes. It does not renew.
• Voice minutes reset each month (or with each pass) and do not carry over. Typing never uses minutes. When minutes run out, voice pauses and typing keeps working.
• Refunds follow our Refund policy.
• Price changes: we will tell you at least 30 days before a new price applies to your subscription, and you can cancel before it does.
• Free features and limits can change. We may also give extra minutes or plans as gifts, at our choice.

AI translation can be wrong

DuoTalk uses artificial intelligence to understand speech, translate it and read it aloud. AI can mishear, mistranslate, miss tone or context, or get names wrong. Check anything important with the other person. Do not rely on DuoTalk alone for medical, legal, financial, safety or emergency decisions, or for official interpreting; use a qualified interpreter for those. The help assistant is AI too, and can make mistakes; ask the team when it matters.

Using DuoTalk responsibly

You must not use DuoTalk to:

• break the law, or help anyone else break it;
• harass, threaten, bully or abuse anyone, or share hateful, violent or sexually explicit content without everyone’s consent;
• share any content that sexualises children;
• impersonate someone, scam people, send spam or spread malware;
• get around plan limits, for example by making many guest logins for free trials;
• copy, scrape, overload, attack or reverse-engineer the service, or use it to build a competing service.

The app may flag messages with strong language or threats so we can review them.

Your content

What you say, type and share in DuoTalk is yours. You give us permission to store, process, translate, transmit and display it only as needed to run DuoTalk for you and the people in your rooms, including sending it to the AI services described in our Privacy policy. You are responsible for what you share, and for having the right to share it. Ideas and feedback you send us can be used to improve DuoTalk, without owing you anything.

Recording and screen sharing

DuoTalk lets you record a session on your own device and share your screen. Only record or share people who agree to it, and follow the recording laws where you and they are.

Suspending or closing accounts

We may remove content, suspend an account or close a room if we reasonably believe these terms were broken, to protect people, or when the law requires it. Where we can, we will tell you why. You can stop using DuoTalk at any time and ask us to delete your account. If we close a paid account without good reason, we will refund the unused part of your plan.

Changes to DuoTalk

We are always improving DuoTalk, so features may change, and some may be paused for a time (for example during maintenance). We will not take away a paid feature during a period you have paid for without a refund for that feature. If we change these terms in a way that matters, we will tell you before the change takes effect; continuing to use DuoTalk after that means you accept the new terms.

Our responsibility to you

We work hard to keep DuoTalk available, accurate and safe, but we provide it “as is”, without promising it will always be available, error-free, or right for a particular purpose. As far as the law allows, we are not responsible for indirect losses, lost profits or data, or for losses caused by relying on a translation. Our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim, or US$50 if you have not paid us. Nothing in these terms limits responsibility that the law does not allow us to limit, or your rights as a consumer.

Law and disputes

These terms are governed by the laws of Malaysia. Please contact us first so we can try to sort out any problem. If we cannot, the courts of Malaysia will decide, unless the law where you live gives you the right to go to your local courts.

Contact

Write to support@duotalk.app, or use Help → Message the team in the app.