Legal
Refund policy
Last updated 3 November 2026
In short
- Cancel Pro at any time from Account → Manage billing. You keep Pro until the end of the period you paid for.
- Not happy with your first Pro payment? Ask within 7 days for a full refund.
- Forgot to cancel a yearly plan? Ask within 7 days of the renewal for a full refund.
- An unused Travel Pass can be refunded within 7 days of buying it.
- Double charges, charges after you cancelled, or a paid feature that never worked: always refunded.
This policy covers payments to DuoTalk for DuoTalk Pro and the Travel Pass. Prices and what each plan includes are on the pricing page.
Cancelling a subscription
In the app, open Account and choose Manage billing and invoices, then cancel. Cancelling stops the next renewal; you keep Pro, and its voice minutes, until the end of the month or year you already paid for. We do not charge you again after you cancel.
Pro subscriptions
- Your first payment. If DuoTalk Pro is not right for you, ask within 7 days of your first payment and we will refund it in full and end the subscription.
- Yearly renewals. If your plan renewed for another year and you did not mean it to, ask within 7 days of the renewal and we will refund that renewal in full.
- Monthly renewals are not refunded, and we do not refund part of a month or year when you cancel early. Cancel before the renewal date to stop the next charge.
- Switching between monthly and yearly in Manage billing is handled by Stripe, which credits the time you already paid for.
Travel Pass
A Travel Pass is a one-time payment for 7 days. If you have not used any of its voice minutes, ask within 7 days of buying it and we will refund it in full. Once a pass is refunded, it ends straight away.
When we always refund
Whatever the dates above, we refund in full if:
- you were charged twice for the same thing;
- you were charged after you had cancelled;
- a paid feature did not work because of a problem on our side, and we could not fix it.
How to ask for a refund
Write to support@duotalk.app from the email on your DuoTalk account, or use Help → Message the team in the app. Tell us the date of the payment. We answer within 2 business days. Approved refunds go back to the card or payment method you used, through Stripe, and usually arrive in 5 to 10 business days. Your bank may show a small difference if it converted the currency.
Please ask us before disputing a payment with your bank. It is usually faster, and a dispute can lock your account while the bank looks into it.
Business plans
Business plans are agreed with our sales team. Refunds follow that agreement.
Your rights under the law
This policy does not take away any rights you have under consumer law where you live, including Malaysia’s Consumer Protection Act 1999.